Fast Food/Quick Service Restaurants, Trends

McDonald’s cooks up Digital Document Infrastructure

Jack Sylvester, director of learning technologies at McDonald's
(Image: McDonald's)McDonald’s worldwide has to onboard more than 700,000 people a year. A new cloud-based document infrastructure lets the company save money and time while keeping consistency high. McDonald’s french fries don’t make themselves. In a restaurant kitchen, every detail of their preparation has to be specified and repeated at high precision. The same detail goes into the recipe and execution of every item on the restaurant’s menu. When new people join the kitchen staff, training them on the recipes and procedures is critical to their becoming productive members of a restaurant team. Jack Sylvester has a hand in training more than 700,000 new team members every year. As director of learning technologies for McDonald’s Corporation, Sylvester is responsible for the platform used to train new employees for both McDonald’s corporate staff and its thousands of franchisees around the world. McDonald’s formed a partnership with Inkling for a platform to create electronic, rather than print, training and operations manuals. More

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